SMS Messaging Terms & Conditions
Last Updated: 4-23-25
These SMS Messaging Terms & Conditions govern your use of text messaging services (“SMS Services”) provided by Authority Brands, Inc. and its affiliated brands, including Benjamin Franklin Plumbing (“we,” “us,” or “our”). By opting in to receive text messages from us, you agree to the terms outlined below.
1. Consent to Receive SMS Messages
When you provide your mobile number and check the box (or give verbal or written consent) to receive text messages, you authorize us to send you SMS communications. Your phone number and SMS consent will not be shared or sold to third parties for marketing purposes.
2. Types of SMS Communications
If you have opted in, you may receive SMS messages related to:
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Appointment confirmations and reminders
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Service follow-ups
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Maintenance alerts or rescheduling notifications
Example:
“Hi [First Name], this is a reminder for your upcoming plumbing appointment with Benjamin Franklin Plumbing on [Date] at [Time]. Reply STOP to opt out of texts from us.”
3. Message Frequency
Message frequency may vary based on the nature of your interaction with us. For example:
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You may receive up to 2 SMS messages per week for appointment updates or account activity.
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Promotional messages may be sent no more than once per week, unless additional consent is provided.
4. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. These charges are your responsibility. Message delivery may be delayed or unavailable depending on your wireless carrier or location.
5. How to Opt-In
You can opt in to receive SMS messages from us in the following ways:
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By checking the SMS consent box during online service request forms on https://www.benjaminfranklinplumbing.com
6. How to Opt-Out
You may opt out of SMS communications at any time by:
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Replying STOP to any text message you receive from us
Once your opt-out request is received, you will no longer receive marketing or promotional SMS messages, but you may still receive important service-related messages as permitted by law.
7. Help and Support
If you experience issues with our SMS service:
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Reply HELP to any message for assistance
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Or contact us directly at privacy@authoritybrandsllc.com
8. Additional Disclosures
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Message frequency may vary depending on your interaction with our services
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Message and data rates may apply
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You can opt out at any time by replying STOP
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You can request help at any time by replying HELP
